Shipping policy

We want each order to reach you as quickly as possible

Orders are shipped within 2-6 business days, as Oi Store is a marketplace we rely on our sellers for tracking details. This is why we allow up to 6 days for some orders to be shipped.

Express shipped items also have a 3-business day processing timeframe, then the normal express shipping time of up to 3 business days after that.

So that you know what to expect, we provide some general guidelines here, though the timing of delivery of your order may be slightly different to that outlined below.

Delivery methods

We currently use Australia Post as Delivery Partner to deliver your parcel safely and quickly.

For STANDARD deliveries

We use Australia Post service.

Please Note: once you choose Safe Drop we cannot help if parcel is lost/stolen. We provide standard eParcel service with signature required on delivery to protect you from parcel loses by Australia Post, however if you choose Safe Drop we are not liable for lost parcel from the time you choose this method of delivery.

For EXPRESS deliveries

We usually use Australia Post Express eParcel so your parcel should arrive overnight if you are in the Express Post delivery network, or as quickly as possible if you are outside the network.

(Australia Post are have currently removed the guarentee for overnight delivery due to the high demand of parcels being sent. there Express Post turn around time is now 1-3 business days.)

If no one is home

If no one is home at the time, usually the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be pickup by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.

Delivery time

Delivery times usually take between 2 to 6 working days for Australian deliveries and sometimes longer for remote areas.

These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.

As a general rule, Sydney Metro deliveries are usually 3 working day (1-2 days express service), Brisbane 1-2 working days Canberra deliveries usually 3 working days, Adelaide and Melbourne around 3-5 working days, Perth and Darwin around 4-6 working days and rural deliveries around 6 working days.

Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. 

There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavors, so we do ask for your patience and cooperation in these circumstances.

Once a product leaves Oi Store warehouse or a Marketplace warehouse and we have sent you a tracking number, we are no longer liable for any damage or lost made to your item by the courier delivering your item. 

WE ARE NOT LIABLE FOR ANY DAMAGE OR LOST MADE TO YOUR PRODUCT ONCE IT HAS LEFT Oi Store or our Sellers WAREHOUSES. 

IF IN THE UNLIKELY EVENT SOMTHING DOES HAPPEN TO YOUR PRODUCT DURING TRANSIT YOU WILL NEED TO CONTACT THE COURIER AND SOLVE THE ISSUE WITH THEM.